Oh Joy

I got a message on my mobile from Telstra to call them regarding my home phone service. (I missed the call by about half a second.)

Sure enough, pings to my home network are failing.

So I call Telstra on the number given in the message, and I get the usual message that they are busier than usual and I'll have to wait. After a moderately interminable period, a woman comes on the line and asks me for my phone number and account details. (Which I have already given to the computer system which answers the calls.) Then she puts me back on hold.

After another interminable wait, a guy comes on the line and asks me for my phone number and account details. (Again.) I tell him I got a message to call, and he says that my account is overdue. I point out that I in fact paid it on their pay-by-phone system this very morning. But no, I don't have the receipt number. (It's recorded on my computer at home, the same computer I can't get to.) That's fine, says he.

You didn't disconnect my line, I ask?

No, says he.

It's still not responding.

I can't tell from here at work if it's a trivial problem or if I need to contact my ISP for support. My ISP's support line is only open until 7pm, then closed all weekend. I need the line up this weekend so I can... Never mind what, I need the line up! This is my internet connection!

So I have to get home by 6 so that I have time to check it and call support if necessary. Only I have another 4 creditors reports to run before I can go home, and it's already twenty past five.

Aargh!

Posted by: Pixy Misa at 03:19 AM | Comments (2) | Add Comment | Trackbacks (Suck)
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