Sunday, April 17


Dear Hosting Company

If you don't have the exact configuration the customer ordered, it's generally acceptable to substitute a more powerful configuration at the same price.

It's not so acceptable to substitute a less powerful configuration.

Particularly if you don't bother to tell the customer.

And when you do this, it's really not a good idea to argue that this less powerful configuration is actually better.  Apologise and fix it.

Update: They apologised and fixed it.

Posted by: Pixy Misa at 04:29 PM | No Comments | Add Comment | Trackbacks (Suck)
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