Sunday, April 17
Dear Hosting Company
If you don't have the exact configuration the customer ordered, it's generally acceptable to substitute a more powerful configuration at the same price.
It's not so acceptable to substitute a less powerful configuration.
Particularly if you don't bother to tell the customer.
And when you do this, it's really not a good idea to argue that this less powerful configuration is actually better. Apologise and fix it.
Update: They apologised and fixed it.
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If you don't have the exact configuration the customer ordered, it's generally acceptable to substitute a more powerful configuration at the same price.
It's not so acceptable to substitute a less powerful configuration.
Particularly if you don't bother to tell the customer.
And when you do this, it's really not a good idea to argue that this less powerful configuration is actually better. Apologise and fix it.
Update: They apologised and fixed it.
Posted by: Pixy Misa at
04:29 PM
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